As per the Indian Govt regulations, TDS on Crypto/ Virtual digital assets is applicable from the 1st of July 2022. We are upgrading our platform as per the new tax regulations. Hence TDS will be deducted according to section 194S of the Finance Bill 2022, on all the applicable crypto transactions. Know More
I have created my Kassio account but did not get joining bonus. What should I do?
Users are eligible to get joining bonus only once they complete the KYC on our platform. We request you to complete your KYC verification. After successful completion, you will receive joining bonus after 24- 48 hours.
My friend has signed up on Kassio using my referral code but I didn’t receive any referral bonus. What should I do?
The referral bonus will be rewarded only when the referee will complete his/her KYC on the platform. Please ask your friend to complete his/her KYC verification. Once his/her KYC verification will be successful, you will receive a referral bonus after 24-48 hours.
I have uploaded all the required documents for KYC verification. How long do I need to wait to get KYC verified?
Generally, KYC verification takes place instantly but in some cases, our automated verification process fails an instant approval due to various reasons. In such cases, it might take 24- 48 hours to verify the KYC submission.
I have done KYC submission twice but both the time my KYC verification has failed. What should I do?
In most cases, KYC verification fails due to the following reasons:
Uploading Wrong Documents or Documents with incomplete details
Uploading Blurry Images or Images with Too Much Glare
Personal Details Did not match with the Officially Valid Documents
All the sides of the documents are not clearly visible
Please take care of the KYC guidelines properly and re-try KYC submission.
I have done KYC submission as per the guidelines provided but still my KYC verification has failed. What should I do?
We are sorry for the inconvenience. Please contact our support team or mail us at email@example.com. Our team will look into the issue and update you about the same. We will try our best to resolve the issue as soon as possible.
My KYC has failed and my Kassio account has been suspended. What should I do?
As per our policy, we don’t allow users to have multiple accounts on our platform. In case you are trying to make more than one account using the same pan card, your KYC will be rejected and your Kassio account will be permanently suspended. If you need further assistance please contact our support team or write to us at firstname.lastname@example.org.
What are the documents required to complete my platform KYC?
The following documents will be required to complete your platform KYC:
Pan Card for Identity Verification
Aadhar Card or Passport for address verification
I have signed up on Kassio and completed my KYC but didn't receive any joining bonus. Why?
You will be eligible for receiving a joining bonus only if you have signed up during the valid duration of our joining reward campaign. In case you have missed our campaign window, you will not be eligible for the bonus.
How can I find out about the running reward campaigns?
We usually run periodic reward campaigns. You can subscribe to our official social media handles and official website to stay tuned with the upcoming campaigns. You will find the upcoming campaigns announcements on our official platforms.
How can I earn with crypto without taking risk of trading?
With Kassio you can start earning returns on your idle crypto assets without taking risk of trading. All you need to do is simply transfer your crypto asset to the Kassio wallet & start earning returns instantly. You can also invest in fixed deposits (FD) to maximise the gains on your crypto holdings by keeping the assets for a specific time period. With the earn module of Kassio, you can get returns up to 13% APY and amplify your crypto exponentially by just holding your crypto on our platform.
Can I transfer my crypto asset from other wallets to the Kassio wallet?
Yes! You can easily transfer your crypto assets from other wallets to the Kassio wallet using the deposit feature on the platform.
I don’t have crypto-assets. Can I buy crypto assets with the trade feature and earn returns on them?
Yes! You can buy crypto assets via the buy option under the trade feature on Kassio. Once you purchase the crypto asset, you can utilize the earn feature.
How can I earn interest on my crypto while HODLing?
There are two ways you can start earning interest on your crypto on the Kassio platform. You can start earning savings interest on your crypto while you hold it in the Kassio wallet. For earning higher interest rates, you can opt for a fixed deposit (FD) where you are required to hold your assets for a specified time period. Sign up with Kassio, put your cryptos in Kassio Wallet and start earning interest right away.
I took a loan against 10 BTC as collateral. Can I also earn fixed returns over my collateral amount?
No! Crypto assets kept as collateral are not eligible for earning fixed returns. Once you will pay the outstanding amount and close the loan, your collateral will become eligible for earning savings interest in your wallet.
Is there any minimum amount to create FD (Fixed Deposit)?
Yes! You can create FD with a minimum amount equivalent to 10 USDT in any crypto. For example, you need to have 10 USDT worth of BTC to do a FD in BTC.
Can I withdraw my crypto assets from FD whenever I need?
Yes, You can withdraw your crypto assets whenever you want. You have full control over your crypto assets. However, if you withdraw your crypto assets before the maturation period, you will lose the interest earned. We recommend you keep your cryptos for a long period of time to earn returns.
I have created FD with 1 BTC for 60 days. If I opt-out after 30 days, will I get the returns?
As mentioned earlier, you can withdraw your amount from FD whenever you wish but on opting out before the completion of the maturation period, you will lose all the interest earned over the period.
When will I receive the interest earned on my FD?
The returns will be transferred to your wallet on the maturation of FD i.e completion of the lockin period of FD. For eg. If you have invested in 30 Days FD, you will get an interest payout after 30 days. However, your interest earned amount will be visible to you during the entire locking period of FD.
Is there any penalty for opting out of FD before the maturation period?
This is advised to keep funds for the long term in the FD to enhance the returns but there is no penalty on an early withdrawal.
How can I earn APY mentioned on the portal?
To maximize your earnings up to the mentioned APY for your crypto, you need to invest your asset for one year and opt for the auto-renewing principal & interest option. At the end of the year, you will earn the APY stated for the crypto.
I have created FD but I forgot to opt for auto-renew. Can I enable the auto-renew now?
Yes! You can enable the auto-renewal option even after creating the FD. To enable the auto-renewal option, follow these steps:
Go to Earn and click on the records icon located in the upper-right corner (see below)
Click on the FD you want to modify
i. Select the Auto-Renewal option ii. Select between Principal only and Principal & Interest
What is the difference between autorenewing Principal and autorenewing Principal & Interest?
Let's take an example to understand the difference.
Rahul has created FD with 1 BTC for 30 days (With 6.5% annual interest)
After one month interest earned= 0.00534246 BTC
On autorenewing only Principal
Principal amount for next month= 1 BTC (Same as original principal amount)
On autorenewing Principal + Interest
Principal amount for next month = Original Principal +Total Interest earned
= 1 BTC + 0.00534246 BTC = 1.00534246 BTC
On auto-renewing principal, interest earned will be paid out after one month whereas the principal amount will be invested for another month. Whereas on opting for renewing principal and interest, both the principal and earned returns will be invested for next month.
What is APY & APR (annual percentage rate) and why returns are higher in APY?
The annual percentage rate is the simple interest rate over the year. Whereas APY is the annual percentage yield in which the effective rate includes the effect of monthly compounding i.e interest over interest. Due to the compounding effect, the APY is always greater than the annual percentage rate.
How can Kassio assure anytime withdrawals?
At Kassio we always maintain liquidity corresponding to the total assets under management (AUM). We have a strong liquidity pool mechanism built in where we maintain adequate funds supply to meet fund withdrawals as needed. In addition, we have your asset secured against any unforeseen events. In summary, you will be always able to withdraw your funds.
What is a crypto- loan?
“Crypto loans” are referred to the loans received against crypto assets as collateral.
How does Kassio crypto loan work?
User can keep their crypto assets as collateral and get a loan amount credited in accordance with the selected LTV. for eg. If a user opts for 25% LTV, he/she will get a loan amount equivalent to the value of 25% of the crypto collateral.
How can I apply for the Kassio crypto loan?
Applying for Kassio crypto loan requires these simple steps:
Select the preferred crypto to take loan credit
Enter the required loan amount
Select desirable LTV
Select the collateral crypto and enter your collateral amount
Click on “START BORROWING”
How much time will it take to get the loan approved?
Your loan will be instantly approved & credited to your Kassio wallet.
What is the minimum amount I can borrow with Kassio crypto loan?
We offer customised user-centric borrowing. You can start borrowing as small as 50 USDT.
Can I take the loan against my crypto assets in INR?
No! Currently, we do not offer crypto loan credits in INR.
In which currencies loan amount will be credited?
You can take loan credits in all the cryptocurrencies listed on Kassio Platform.
What is LTV?
LTV i.e Loan To Value ratio is a measure to determine the value of loan amount against the collateral. For example, 65% LTV means the value of loan amount will be equal to 65% of the collateral value at the current market rate.
How much LTV should I opt for?
You can choose LTV ratio as per your financial risk capacity. You can refer to the table below and choose the suitable LTV as per your loan requirement.
Micro (50-250 $)
Medium (250-1000 $)
Large (> 1000 $)
Any asset on the Platform
Any asset on the Platform
Any asset on the Platform
Withdraw & Repayment
Collateral or loan
Collateral or loan
Collateral or loan
Can I repay my loan amount in small installments?
We have flexible payment options where you can make partial repayments as many times as you want.
How can I close my loan?
You can close your loan anytime. You just need to pay your outstanding amount or settle using the collateral. Post settlement, your loan will be closed right away.
What is the timeline to repay the loan?
There is no fixed repayment plan. You can pay your loan amount any time at your convenience.
My credit score is not good. Should I be eligible for taking crypto loan?
We don’t run credit checks. You can take crypto loan easily. All you have to do is keep your crypto as collateral and choose an easy to manage LTV.
Can I take more than one loan?
Yes! You can take as many loans as you need. There is no maximum limit for it.
If value of my collateral will increase due to market price rise and exceed the agreed LTV, can I remove surplus collateral?
In case value of your collateral increases due to market price rise and exceeds the LTV as per the loan agreement, you can remove the surplus amount of collateral by using “Adjust Collateral” option.
It's not possible for me to stay updated with the everyday market fluctuations. I am afraid how would I ensure that my crypto asset will not get liquidated?
We understand that tracking market fluctuations can be hectic for users that’s why we keep our users informed. We use margin calls to keep you informed about market movements. We will give you two specific margin calls to allow you to adjust your collateralized loans. We will send you margin call 1( LTV >= 75%) and margin call 2 (LTV>= 85%) alerts to remind you to adjust collateral in order to prevent the liquidation of your loan (Liquidation LTV= 95%).
Is there any commission fee charged while sanctioning the loan amount?
No, We do not charge any kind of commission fee or origination fee for providing loans. You will get the entire loan amount credited to your wallet without any deduction.
When can I withdraw my collateral?
You can pay the outstanding amount of the loan and withdraw the collateral anytime.
Is my collateral safe with Kassio?
Yes! Your collateral is secured on our platform. You never have to worry about safety as we implement gold standards of security measures. Our user wallets and cold-storage wallets are powered by BitGo and also in addition to this, we have strong security protocols to ensure user funds are protected.
Can I settle my loan with collateral?
Yes! Depending on the current market value of the collateral you can pay the outstanding loan amount using your collateral and close the loan.
Is there any additional fees required to close the loan?
No! We do not charge any additional fees to close the loan. All you need to do is pay the outstanding loan amount and your loan will be automatically closed.
How can I see my payment history towards my active loan?
You can easily check your payment history of any active loan by following these steps:
Click on “Borrow”
Click on “View Loan”
Click on “Active” button corresponding to the desired loan
Click on “Activity History”
In “Activity History” you will find all the required pieces of information.
Can I change my LTV by adding or removing collateral after taking loan?
No! You can not change your initial LTV after taking the loan.
Can I get a stable coin loan with Kassio?
Yes! You can get loan in stable coin as well. You can select the currency from the 50+ cryptos available on our platform.
Is Kassio card a debit or credit card?
It functions like a reloadable debit card integrated with your Kassio wallet.
How can I apply for Kassio card?
To apply for Kassio card you need to sign up with Kassio and complete your KYC submission. Once your KYC will be approved you will be eligible to apply for card. Follow these simple steps to apply for card:
Go to home page & click on “Apply Card”
Proceed to Card KYC.
Upload required documents & Video KYC
Click on “Submit”
Once your card KYC will get approved, you will be allotted Kassio card within 24-48 hours.
I have just got allotted Kassio card, when will it be activated?
Once Kassio card is allotted to you, you can activate your card by setting “CARD PIN” under the Card option. After activation, you can immediately do transactions with your Kassio card.
How do I recharge/ load my Kassio card?
If you have balance in your INR wallet you can directly load your card. If not, then you can easily fund your INR wallet through a bank or wallet transfer. Also, you can convert your existing crypto through our trade feature to fund your INR wallet.
Can I recharge/ load my Kassio card with wallets other than INR?
Currently you can top up your card only through your INR fiat wallet.
Are there any additional fees charged for using Kassio card?
Absolutely not, You do not need to pay any kind of fee for using Kassio card.
What is the maximum & minimum limit for loading card?
You can start loading your card with as minimum as 100 INR whereas the maximum limit for loading card is 2 lacs.
How much time will it take to load the Kassio card?
You can load your Kassio card instantly with a click of a button.
Where can I use my card?
Yes, you can use your Kassio card to make any online transactions or pay online bills.
Can I make international payments with my card?
Currently, we are supporting only domestic transactions. Soon we will be enabling international transactions as well.
Can I use my card to make purchases on Amazon or any other similar e-commerce platforms?
Absolutely! You can easily make payments at e-commerce websites or at any other online platforms, using your Kassio card.
What rates will be applicable to convert my crypto asset into INR in order to fund my wallet?
Kassio smart algorithm is integrated with global cryptocurrency exchanges which will make sure you get the best possible conversion rate so that you can spend more.
How long will it take to get a Kassio card after applying?
After your KYC submission, it takes around 24-48 hours for the issuance of the card.
I have applied for card & submitted KYC successfully 2 days ago but my KYC is not verified yet. What is causing the delay and what should I do?
In most cases, KYC gets approved instantaneously but in some cases, our automated verification process fails an instant approval due to multiple reasons. We recommend you to be patient and wait for 3-5 working days. In case your KYC verification will not get approved within 5 working days please reach out to us at support@Kassio.com. Our support team will look into the issue and help you to get this resolved.
Can I apply for more than one card?
No! You can not apply for more than one card.
I want to make an online payment but unable to find my CVV, what should I do?
Navigate to the setting section of the card. Right above the card setting and below the virtual card image, you can find a CVV button. Switch your CVV button on to make your CVV visible and enjoy paying with the card. You can check out the stepwise guide with reference Images.
Can I set my transaction limit for spending with card?
Yes! You can easily control your card transaction by updating your transaction limit. You can simply navigate to the “card setting” and click on “Limit” and update your transaction limits.
I have lost my phone. How should I ensure the safety of my Kassio card?
In case of unfortunate events like loss or stealing of device, you can prevent misuse of your Kassio card by simply login to your account & by blocking your card permanently. After permanent blocking, your card will be permanently disabled for all the transactions. If you need further support, you can reach us at email@example.com.
I have permanently blocked my card a few days back, can I activate it again?
No! If you have permanently blocked your card. You can not activate it again. But if you need a new card, you can apply for it.
I am travelling for few days and want to temporarily disable my card for security reasons. Is it possible?
Yes! You can temporarily disable your card whenever you need. All you have to do is navigate to “Card Setting” then click on “Freeze Card” & enter your reason to disable your card and click on “Freeze Card”. Your card will be temporarily disabled. You can unfreeze your card whenever your wish to use it again.
I am unable to make transactions with my Kassio card. What should I do?
We are sorry for the inconvenience caused. Please ensure that your card is not freezed. Freezing can disable your card temporarily. In case you have mistakenly enabled the “Freeze Card” option please “unfreeze” your card. It will immediately activate the card for all the transactions. In case your card is already active then please write to our support team at support@Kassio.com. We will look into the issue and help you further to resolve it.
Can I change my card pin more than twice?
Yes! You can change your card pin multiple times. There is no limit for it.
How many cryptos does Kassio support?
You can choose among 50+ cryptos to buy or sell on the Kassio platform.
How many Fiat currency pairs do Kassio support?
Kassio currently supports INR and plans to support EUR and DKK in Europe. We are working continuously to add more fiat currency pairs to bring more options for you.
Can I extract my order history to review later?
Your order history will be easily visible in our app as well as on our portal. You can always extract your order history in .xls format to review at your convenience.
I am unable to see my updated balance. What should I do?
Wallet balance gets updated instantly but in case your wallet is not showing an updated balance, wait for a few minutes it will get updated. In case it is still not updated, don’t worry at all your funds are safe with us, contact our support team and we will resolve your issue right away.
What benefits do I get from using the Kassio wallet?
Kassio wallet allows you to earn while holding your crypto as well as it works as a unified crypto solution for all your crypto-financial needs. You can earn, borrow, trade and shop/Pay bills by using your Kassio wallet.
Can I transfer cryptos from my existing wallet to the Kassio wallet?
Yes, you can easily transfer cryptos from your existing wallet to your Kassio wallet.
What is the Transaction time taken by the Wallet?
The Transaction time in the whole process is fast as there is no third party involved in the whole process leading to null Clearance and Settlement Systems.
Will I earn interest on my Wallet?
Yes, you can transfer your funds into your Kassio’s Wallet and start earning interest.
What is the minimum & maximum amount to deposit in the wallet?
The minimum deposit amount is 100 INR whereas the maximum deposit amount is 5 lac per transaction.
What are the payment modes to deposit INR to Kassio wallet?
You can deposit INR by using IMPS or wallet transfer (MobiKwik).
What are the payment modes to withdraw INR from Kassio wallet?
You can withdraw INR to your bank account by using IMPS or NEFT.
How long would it take to deposit INR to my Kassio wallet?
The time taken to deposit INR in your Kassio wallet will depend on the mode of transfer you are choosing. Currently, we support wallet transfer & IMPS, with both modes the deposit will be instantly transferred.
How much time would it take to withdraw INR from my Kassio wallet to my Bank account?
The duration will depend on the mode of transfer you are opting for. With IMPS the transfer will be successful instantly whereas with NEFT the transfer might take up to 2 hours.
Can I withdraw INR from my Kassio wallet to someone else’s bank account?
No, you can not withdraw INR to bank accounts that belong to other people. You can only withdraw INR to your verified bank accounts.
Can I add INR to my Kassio wallet using someone else’s bank account?
As per our policy, you can only deposit INR to your wallet using your own verified bank account. You can’t add INR to your Kassio wallet using bank accounts belonging to other people.
How much time would it take to transfer crypto from my Kassio wallet to another wallet address?
Time taken in transferring crypto from Kassio wallet to other wallet address entirely depend on the blockchain network used to process the transaction. It also depends on the congestion of the network. Generally, the crypto wallet transactions are complete within 2 hours.
How long would it take to receive crypto from another address to my Kassio wallet?
As mentioned above, time taken in transferring crypto depends on the blockchain network used to process the transaction. It also depends on the congestion of the network. Generally, the crypto wallet transactions are complete within 2 hours.